What To Do If You Have All Of Your Bank Statements
- Highlight all the penalty charges on your bank statements.
- Calculate the total penalty charges and then fill in all the information on the
download - 14 day letter.
- Next, post the letter by Recorded Delivery to the branch address
of your bank/lender including a photocopy of the highlighted statement
pages.
- The bank/lender will usually respond to the letter by either
refusing to meet your claim or by offering to settle in part,
or in full.
If the claim is small, the bank/lender may want to settle it quickly
to reduce its legal and administration costs. If the claim is large,
it is more likely the bank/lender will do nothing - waiting until
you actually go ahead and file a claim at court.
Check online with the Post Office to confirm the date that the bank/lender
received your letter and then allow 14 days from that date for it
to respond.
If, after 14 days, you have received no response at all, or are
unhappy with the bank/lender's response then the next stage is to
file a claim at your local small claims court (see section titled
'File at Court' below). There is a fee to file a claim. If your
bank pays up, this fee is refunded at the point of settlement.
The bank/lender is then obliged to defend its case before the judge
or else to pay the amount you are claiming against it. If it chooses
not to defend itself, as well as paying the full amount of your
claim, it will also refund your court fee. So far no bank/lender,
we are aware of, has defended its penalty charges in court.
We have teamed up with www.penaltycharges.co.uk to provide you with all the documentation you need to make your
complaint.
